Automated Chat Bot for your Website and Facebook Page

drive by chat bot

In 2018 we heavily promoted the benefits of Live Chat facilities on website. At the time, research had found that customers respond very positively to the idea of a live chat over a contact form on a website. As well as this, employees using live chat features can productively engage with far more people at one time. But how can we top this in 2020?

Talking to multiple customers over the phone is clearly more time consuming than holding multiple live chats with your website visitors. However, the next productivity feature is here and it could make live chat boxes redundant in time.

 

Automated Chat Bot

Predefined questions and automated responses on your Website and Facebook Page.

 

We’ve written out a summary of what this interesting new trend actually offers to your business.

An automated chat bot can converse fluidly with website and Facebook users. Google’s Natural Language Processing allows the chat bot to provide realistic small talk and natural interaction that mimics the real world. Not only can they be programmed to manage your enquiries but It can also search your website, send contact details and provide user feedback.

These facilities are being improved all the time and already offer a significant competitive edge. Ultimately, it does a better job at converting visitors than your website does alone. It will still not replace manned live chat facilities for many companies but the limited time required makes the chat bot feature a serious consideration for overnight/weekend enquiries. With a chat bot you can sit back and collect more leads, conversions and satisfied customers without any effort.

Even predefined questions and answers alone will still generate more conversions than the ‘No one is Available to Chat’ message that can often be seen on a live chat box. So if you are considering an upgrade, give us a call on 01775 761512 or email [email protected]

The WooCommerce App – More Mobile Advancements

The WooCommerce App could allow you to save time and effort by allowing you to manage your online shop at any time while on the move. The app is powered by Jetpack and has a lot of useful features. If you don’t have an online shop yet, this could be enough to tempt anyone over to WooCommerce.

woocommerce appMonitor Your Online Shop

Find out which products are performing best

Check your total income

View order/visitor data by day, week, month and year

Mobile Sales Facilities

Filter through specific orders and order details

Expand on order information such as product(s), value, customer data, shipping details, and notes.

Simple order fulfilment

Mobile Order Notifications

Get notified about activity such as new orders and product reviews on your products (including a cha-ching sound!)

Drive By App Review

Effective across multiple types of devices. Quite a simplistic app overall but if you’re looking to be informed of orders as quickly as possible then this would be a great option. If you’re looking to replace the dashboard of your website completely, it’s not there yet in our opinion. I am happy to recommend an app that doesn’t do everything if it does what is claims to. Once the app evolves, we might need to revisit the review.

Connect Your Shop

We’re going to be testing out these new features with existing clients. If you’re not an existing customer and you’re interested in finding out if your website is compatible then call us on 01775 761 512.

You NEED This App: Super easy site updates from phones and tablets

Mobile App

You’ve undoubtedly heard us say it a million times, “You MUST keep your website up to date”. It’s rule number one for gaining and maintaining a quality space in the Google search engine.

Even with the opportunity to update your website, we know that after a few busy weeks or even a holiday away, it’s not always easy to get back online and refreshing your content. But it should be a priority. We are periodically faced with this challenge, and with Christmas and New Year wrapped up we felt it was time we put forward an alternative.

Picture your website was as simple as Facebook – type in some text, attach an image and hit publish – would you update your website more?

This is essentially where we wanted to be. So that clients looking to make small updates wouldn’t need to refer to a guide to make them. Not to mention, we needed to get people updating their website while going about their business, not having to sit in front of a computer.

The answer lies in mobile technology. We needed the equivalent of a mobile app for users to make their website updates, in a way that would be comparable to the Twitter or Facebook app. While it’s not exactly a good idea to stick to rules like 140 characters or less, the general idea on a website is that 140 characters beats 0 characters. We began rolling out a Mobile App of this description to a handful of clients late last year. Not only has the App surpassed expectations from our clients perspectives, but it has also been intuitive enough to lead clients into new areas such as video blogs, or gallery pages.

So, how is this App so simple?

A mobile provides everything you need to publish your business updates. It has WiFi and data, a camera and a keyboard. Blogs or website updates made from a mobile or tablet are unlikely to be reaching the same quality as through traditional means, but your job is to look at your competition and ask, “Can I write more than them, on a more frequent basis?”. This App aims to help you achieve that, in the simplest way possible.

Contact us for set up and training to use the App for your website. If you are struggling to find the time to update your website or conquer the learning curve, the benefits to your business will be endless.

01775 761512

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