Drive By Websites takes pride in the fact that we offer what, we would consider, to be an excellent support and customer care service to each and every client during the time their website is being built and after the the completion of the project.
One of our clients recently experienced a problem and rang our office to find out if we could help. We would like to take this opportunity of sharing the testimonial we have since received:
‘Unexpectedly having difficulty viewing some analytics for our website developed by Drive By Websites, I contacted the office late on a Friday afternoon. Jack took the call and without hesitation listened to the problem I was having and suggested a way that he could help me to resolve it there and then. Jack installed remote access software which enabled him to get to identify the reasons for the problem and quickly fix them, all whilst he was talking me though it and I could see the changes he was making on line. The problem was resolved immediately to my complete satisfaction.
I was very impressed, not only with the immediate response and the fact that the problem was solved, but also with Jack’s quick grasp of what I was describing as the problem, his calm and methodical approach to resolving it, as well as the fact he explained everything clearly. In business, it is common to require remote support services for technical issues. I can confidently say the support by Drive By Websites was excellent’
Regards
Tim